You are buying products branded as “Renewbul” through our website renewbul.com, which is owned and operated by Renewbul Plastics.

• Renewbul = customer-facing brand and website

• Renewbul Plastics = legally registered manufacturing and GST entity

  All invoices, tax documents, and legal records are issued in the name of Renewbul Plastics.

Renewbul Plastics manufactures and sells recycled plastic products under the Renewbul brand. Product ranges may include items such as recycled plastic boards, sheets, furniture and other plastic-based products, subject to availability and product line decisions from time to time.

Our registered address is:

Renewbul Plastics
Plot E-12, S.No. 46P, Koppaka,
IALA APIIC Anakapalle,
Vishakhapatnam,
Andhra Pradesh, India – 531002

You can:

1. Browse products on renewbul.com

2. Select the desired product, specifications, and quantity

3. Add items to your cart and proceed to checkout

4. Enter your shipping and billing details

5. Complete payment using any of the available payment methods

For bulk, corporate, or customized orders, we recommend contacting us directly for a formal quotation before placing the order.

Yes, We require an account in future for better order tracking, history, and support. If an account system is provided, you are responsible for keeping your login details confidential.

Yes. Bulk and corporate orders are welcome and are usually handled on a custom-quote basis.

• Pricing, lead times, and specifications may differ from retail orders.

• Prepayment is mandatory for bulk and corporate orders.

• These orders are generally non-cancellable and non-returnable, except in case of confirmed damage or defect as per our policies.

Yes, subject to technical feasibility and agreement. Customisation may include size, colour, finish, branding, or design-specific requests.

• Customised orders require clear written confirmation of specifications.

• 100% advance or agreed prepayment is required.

• Customized orders are not eligible for change-of-mind cancellations or returns, except for genuine manufacturing defects or transit damage.

We try to present images as accurately as possible, but:

• Actual colours, texture, and finish may differ slightly due to screen settings, lighting, or manufacturing variations.

• Minor differences that fall within normal industry tolerances are not treated as defects.

• We ship to locations across India, subject to courier coverage and feasibility.

• We can also ship internationally, but only after prior approval. International customers must contact us by email or WhatsApp before placing an order so we can confirm availability, shipping cost, and conditions.

Delivery time depends on:

• Product type (ready stock vs made-to-order)

• Quantity (single vs bulk)

• Shipping destination and courier service

  We will usually provide an estimated timeline, but this is not a guaranteed delivery date. Delays caused by logistics, weather, strikes, customs, or other third-party factors are outside our direct control.

Shipping charges depend on:

• Delivery location

• Weight and volume of the shipment

• Order type (standard vs bulk or oversized items)

  Applicable shipping fees will be shown at checkout or communicated during the quotation process for special orders and international shipments.

• Some products will be delivered with minimum card value of 1499/-

Once your order is dispatched, we will typically share:

• Go to orders page and select the order you'll find the tracking status

• Click on Track Order page and enter the tracking details

• A tracking number/reference, and

• The name of the courier/logistics partner

  You can use these details to track your shipment on the courier’s platform, subject to their tracking systems.

If the outer packaging appears damaged or tampered with:

• Take clear photos and/or videos immediately

• Note the issue to the delivery personnel if possible

• Inform us at support@renewbul.com with your order ID and evidence

  We will assess the situation and guide you under our Refund & Return Policy.

We typically accept:

• Bank Transfer / NEFT / RTGS / IMPS

• UPI payments

• Credit and Debit Cards (subject to gateway approval)

• Approved digital wallets

• Cheque payments, on prior agreement and subject to clearance

All payments are in Indian Rupees (INR) unless otherwise agreed in writing for special international B2B transactions.

Yes, Cash on Delivery (COD) is available as a payment option. However, all COD orders will incur an additional convenience fee of ₹99. This fee is applied to cover the supplementary handling, processing, and logistics expenses associated with COD transactions. The COD convenience fee is non-refundable.

Yes, for B2B orders requiring GST input:

• You must provide your valid GST details before placing the order or at the time of order confirmation.

• GST-compliant invoices will be issued in the name of Renewbul Plastics with the details provided.

  We are not responsible for loss of input credit due to incorrect or delayed GST information supplied by the buyer.

• Standard online orders: payment is due at the time of order.
• Bulk, corporate, customized, special, or gift orders: advance or full prepayment is required as agreed.
• Open credit terms are not provided by default and, if ever offered, will be covered by a separate written agreement.

When a refund is approved under our policies:

• It is usually processed to the original payment method.

• The actual credit timeline depends on banks and payment gateways.

  Refunds are only issued in accordance with our Refund & Return Policy and Cancellation Policy.

Our return framework is designed mainly for damaged, defective, or incorrectly supplied items.

• For eligible standard products, returns or replacements may be considered within 7 days of delivery, subject to policy conditions.

• Returns are not allowed solely for change of mind, minor colour/finish variations, or incorrect order selection.

Please refer to our Refund & Return Policy for full details.

The following categories are non-returnable, except if the product is confirmed to be damaged or defective on arrival:

• Customised products

• Special orders

• Corporate orders

• Bulk orders

• Gift orders

Each such order is produced or processed specifically for you and therefore cannot be taken back for reasons of preference.

To report a damaged or defective product, please follow the steps below:

• Email us at support@renewbul.com or contact us through the provided phone/WhatsApp numbers.

• Share your Order ID and invoice details.

• Provide clear photos/videos showing the damage or defect, including packaging where applicable.

• You may also initiate a return directly through your account by visiting the Orders page. Select the relevant product, click on “Return Product”, and follow the on-screen steps to submit your return request.

• Once we receive the information, our team will review the case and determine whether a replacement, repair, or refund is applicable as per our policy.

• If the issue is due to a confirmed manufacturing defect or transit damage attributable to our product/logistics, we may bear or reimburse reasonable return shipping costs, at our discretion.

• If the return is due to other reasons not attributable to us (e.g., incorrect address, refused delivery without valid reason), the customer may be responsible for shipping and associated charges.

• Standard orders: You may request cancellation before dispatch, and we will try to accommodate where feasible.

• Once the order is packed, handed to courier, or in advanced production, cancellation might not be possible.

• Customized, special, corporate, bulk, and gift orders are generally non-cancellable, as they reserve production capacity and materials specifically for you.

Full terms are in our Cancellation Policy.

International orders cannot be completed directly like domestic orders. International customers must:

1. Contact us via email or WhatsApp

2. Share product requirements, quantity, and destination

3. Receive a confirmation on feasibility, shipping cost, duties, and terms

   Only after approval and agreement will we process and confirm an international order.

Generally, any import duties, local taxes, or customs charges imposed by the destination country are the responsibility of the buyer, unless otherwise agreed in writing. These are not included in our product prices unless explicitly stated.

Our recycled plastic products are manufactured with appropriate processes and quality checks aimed at safe and durable use under normal conditions. However:

• Actual life and performance depend on usage, environment, load, installation, and maintenance.

• For critical applications or structural uses, you should follow recommended guidelines and seek professional advice where necessary.

Unless explicitly stated for a particular product:

• We do not provide a broad, general warranty beyond the obligation to supply products that are free from visible manufacturing defects at the time of delivery.

• Long-term wear and tear, misuse, improper installation, or exposure to harsh conditions are not covered.

  If a product includes a specific warranty, its terms will be communicated with that product.

We use your information to:

• Process orders and payments

• Arrange shipping and delivery

• Provide customer support

• Comply with legal, tax, and accounting requirements

• Improve our services and website

Full details are provided in our Privacy Policy and Cookie Policy.

We may send you service-related messages (order confirmations, updates, support).

Marketing or promotional communication may be sent where permitted, and you can opt out of marketing messages at any time by using the provided unsubscribe options or contacting us.

Your use of the website and any purchase from Renewbul is governed by:

• Terms & Conditions 

• Privacy Policy 

• Refund & Return Policy 

• Shipping & Delivery Policy 

• Payment Policy 

• Cancellation Policy 

• Cookie Policy 

• Disclaimer 

In case of any difference between this FAQ and a detailed policy, the detailed policy will prevail.

Your use of our website and purchases are generally governed by the laws of India, and disputes, if any, will be handled as per the jurisdiction and dispute clauses set out in our Terms & Conditions.

You can reach us at:

Renewbul Plastics

📧 Email: support@renewbul.com

📞 Phone: +91-9988991464, 08924-237464

🕒 Business Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST

For faster support, please include:

• Your name

• Order ID or invoice number (if available)

• A brief description of your query or issue