Clear Data Removal and Account Erasure Guidelines
This User Data Deletion Policy explains how individuals can request deletion of their personal data that is processed by Renewbul (renewbul.com) and Renewbul Plastics, including data collected through our website, WhatsApp communications, and any integrated third-party platforms such as Facebook or Meta developer applications.
This policy is intended for universal use on our website and to meet platform requirements for third-party integrations (including Facebook / Meta / WhatsApp). It should be read together with our Privacy Policy – Renewbul Plastics.
Legal Entity & Branding Clarification
For clarity and legal compliance:
“Renewbul” refers to the customer-facing brand and the website available at renewbul.com.
“Renewbul Plastics” is the legally registered entity responsible for manufacturing, invoicing, and data processing activities.
All personal data collected through Renewbul’s channels is processed by or on behalf of Renewbul Plastics.
References in this document to “we”, “us”, or “our” refer to Renewbul Plastics.
Scope of This Policy
This User Data Deletion Policy applies to:
Personal data collected through renewbul.com
Data shared via contact forms, enquiry forms, and email
Data shared via WhatsApp (including integrations created using Facebook/Meta developer tools)
Data shared via Facebook, Instagram, or other Meta products when interacting with our apps, pages, or integrations
Data collected through other authorized communication and customer support channels
This policy does not limit our rights or obligations under applicable law, nor does it override our Privacy Policy. It describes how you may request deletion and what we are able to delete or retain.
Types of Data That May Be Deleted
Subject to legal, regulatory, and contractual obligations, we may delete or anonymise the following types of personal data upon valid request:
Contact information: name, phone number, email address, address, and similar identifiers
Account-related data: website login accounts or profiles, where such functionality exists
Communication data: messages or enquiries you have sent to us through email, contact forms, WhatsApp, or similar channels, to the extent they are not required for compliance or dispute resolution
Marketing preferences: data related to your subscription to newsletters or promotional messages
Third-party integration data: identifiers and related information received through platforms such as Facebook, Instagram, or WhatsApp, to the extent they are under our control and not required for compliance
Where possible, we may anonymize data instead of deleting it, so that it can no longer be associated with you.
Data That Cannot Be Fully Deleted
Some data must be retained due to legal, regulatory, or business reasons:
Invoices and transaction records required under tax, accounting, and company laws
Records relating to disputes, chargebacks, fraud investigations, or legal claims
System and security logs necessary to maintain the security and integrity of our systems
Aggregated or anonymised data that does not directly identify you
In these situations, we will:
Retain only the minimum amount of personal data necessary for the specific purpose
Restrict access and use of such data to what is strictly required by law or legitimate interest
Grounds for Data Deletion
We may process a user data deletion request when:
You withdraw your consent for specific processing activities (where consent is the legal basis), or
You object to processing and there are no overriding legitimate grounds, or
Data is no longer necessary for the purpose for which it was collected, or
Deletion is required to comply with applicable law.
All deletion requests are subject to verification and legal feasibility.
How to Request Deletion of Your Data
You may request deletion of your personal data using any of the following channels:
By Email
Send an email to: 📩 support@renewbul.com
Include in the email:
Your full name
Your contact number
Any relevant identifiers (order ID, email used, WhatsApp number, Facebook/Meta identifier)
A brief description of the data you want deleted (e.g., “delete my WhatsApp chat data”, “delete my website account”)
After your request is verified, you will receive a confirmation email once your data has been deleted.
Via WhatsApp
If you have previously communicated with us via WhatsApp, you may send a message requesting deletion of personal data associated with that number.
We may ask you to confirm your request by email for verification and tracking purposes.
For Facebook / Meta / WhatsApp Integrations
If you interacted with our WhatsApp or other Meta-based apps (e.g., WhatsApp Business API, Facebook-integrated chatbot):
Send an email to support@renewbul.com
Include your WhatsApp number or relevant Facebook/Meta identifier
Clearly state that you are requesting deletion of data linked to that integration
Once verified, we will delete or anonymize data under our control associated with that identifier, except where retention is required by law or legitimate business needs.
Verification of Identity
To protect your privacy and prevent unauthorized deletion requests:
We may require verification before acting on a data deletion request
Verification may involve confirming access to the email address or phone number used, or providing additional information (such as an order ID or recent transaction details)
If verification is not possible, deletion may not proceed for security reasons
Timeframe for Processing Data Deletion Requests
We will acknowledge deletion requests promptly
All deletion requests will be completed within 30 days after verification
Complex cases involving third-party integrations, backups, or legal requirements may take longer, but your data will no longer be actively processed beyond what is required by law
Effect of Data Deletion
After deletion:
You may no longer be able to use certain services (account features, order history, personalized communications)
Limited data may be retained as described in Section 3
Data already anonymized or aggregated cannot be linked back to you
Data Deletion and Third Parties
- For data shared with third-party service providers (payment gateways, logistics providers, Meta/Facebook/WhatsApp), we will inform them of your deletion request where applicable.
- Each third party may have independent retention obligations; you may need to contact them directly
Relationship with Privacy Policy and Other Terms
This policy forms part of, and should be read together with:
Privacy Policy – Renewbul
Terms & Conditions – Renewbul
Other published policies
In case of inconsistencies, the more detailed provisions in the Privacy Policy or other legal terms shall prevail.
Contact and Support for Shipping
For any questions about this User Data Deletion Policy, or to submit a deletion request, please contact:
Renewbul Plastics
📧 Email: support@renewbul.com
📞 Phone: +91-9988991464, 08924-237464
🕒 Business Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST
Registered Address:
Plot E-12, S.No. 46P, Koppaka,
IALA APIIC Anakapalle, Vishakhapatnam,
Andhra Pradesh, India – 531002
Please mention clearly that your query relates to “User Data Deletion” so that it can be routed quickly to the appropriate team.